There is a standard postage and packing charge of £6.50 for all our product orders regardless of amount, to a single mailing address. All our orders will be sent via Royal Mail First Class Recorded Delivery or through a courier service. All chocolate orders require a signature upon delivery to ensure their secure arrival.
DUE TO THE COVID-19 DELIVERY IS TAKING A BIT LONGER THAN USUAL.
All deliveries require a signature so if you are not going to be in to sign for your goods please indicate a neighbour who can sign for the goods within the box provided at the checkout. Delivery times are not guaranteed and refunds will not be given for late deliveries or if nobody is home to receive and sign for the parcel.
All deliveries will be dispatched or delivered on Tuesday, Wednesday, Thursday or Friday. This is simply because we do not want your chocolate sitting in a remote warehouse over the weekend. If it is not possible to accept and sign for the delivery at the address then a calling card will be left at the address advising of an attempted delivery and include a telephone number for you to call to arrange a re-delivery or for collection at your local Royal Mail sorting office. Should an item be returned because of a failed collection we cannot be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the address you provided is incorrect or incomplete. If you are not sure of the address you should check it. We regret that we are unable to accept chocolate orders for delivery to an address containing a PO Box number, or from persons placing a chocolate order whose own address contains a PO Box number.
We post our chocolates all over the UK. We are able to post our chocolates to Europe now too. Please contact us for delivery prices. Delivery cost to Europe will be according to zone and weight of order.
We will send you an email confirming when your order has been dispatched. Delivery times are not guaranteed and refunds will not be given for late deliveries or if delivery is attempted and nobody is home to sign for the parcel. If you do not receive your order 3 days after the dispatch confirmation date, please contact us ASAP, so we can chase up your order with the Royal Mail or courier.
Every effort is taken to transport Azra Chocolates products in perfect condition. Please note, though we ensure that all products leave our kitchens in perfect order, we cannot take responsibility for handling by Royal Mail and couriers. Occasionally, there may be instances where we have to delay delivery due to very hot weather. This happens rarely, but during periods of hot weather we have no control over the delivery conditions during transit and there is a risk of your chocolates being ruined.